I asked her to stay on the line while she transferred my call, she said she would. He agreed, and dumped my call into a hold queue.Īfter 40 minutes of lousy hold music, and a parallel-but-futile attempt to work through the Chat feature, I was connected to a different frontline sales person who knew nothing of the order! This woman again tried to sell me the Care Pack I had previously purchased, but agreed to connect me to her manager. After explaining what happened multiple times, and a few attempts by him to sell me software, printers and ink refill packages, I asked him to escalate to a manager. He told me it wasn't part of my order but he could add it for $200. The next guy tried to sell me lots of things, including the Care Pack that was supposed to have been part of my order. no Care Pack was included, so I called back in. Nor will I ever buy another HP product or recommend HP to anyone else. But I will never again purchase a HP Printer. And you know what, I probably will throw out my HP printer (down a flight of stairs or of a cliff to ease my anger) and get a new one. It seems like a breach of contract and a massive slap in the face to HP consumers. Nowhere on the box of the ink cartridge or on the advertisement when purchasing the ink is the customer told they MUST use the ink by X date or the ink is useless in the printer. It is pretty clear this update has been issued to force customers to purchase new printers and ink. When contacting HP for a solution I was told that my printer has worked for a 'reasonable period of time' and I was requested to upgrade the printer and sent a link to their website to purchase a new printer. I am beyond furious that despite having a brand new genuine HP ink cartridge it is now completely worthless/useless all because HP decided to do a software update that blocks it and I can't override this or do anything about it. Don’t forget to check out our Refurbished HP laptops for on the go or our HP monitors to pair with your new HP desktop for the ultimate sit-down workspace.Īll refurb.io HP desktops come with a Free One Year Warranty to give you the peace of mind rarely needed when purchasing a AAA refurbished HP Desktop from a certified Microsoft Authorized Refurbisher.įor more information on the benefits of buying from a Microsoft Authorized Refurbisher, click here.I have heard HP has issued a similar update that blocks refill cartridges (which is better for the environment) and any cartridges that are not genuine HP. Get your next business or gaming-ready rig from Refub.io as all models are expertly reviewed and renewed by our experts to ensure your next computer is more than capable to handle your workload. Shop our best deals on HP Elite, Compaq, and Pro models. From ultra-slim form factors to a wide selection of processor and storage options, Refurb.io’s cost-effective solutions are available for individual or bulk orders. Search below to find refurb desktops that perfectly match your needs. Save time and money by choosing Refub.io for your next HP desktop computer. Refurb.io carries a wide range of HP refurbished computers, perfect for your next personal or business workstation. If you are in the market for an HP refurbished desktop computer, look no further.
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